01
Show customers what to submit
Prepare a readable ID image and a selfie holding the same document.
Illustrative example
Photo ID verificationJordan Avery
Take a photo of your ID1 / 2
All four corners visibleReady
Hold your ID for the selfie2 / 2
Face and document togetherReady
SubmissionReady to capture
Photo ID verificationJordan Avery
Take a photo of your ID1 / 2
All four corners visibleCaptured ✓
Hold your ID for the selfie2 / 2
Face and document togetherReady
SubmissionID captured · selfie next
Photo ID verificationJordan Avery
Take a photo of your ID1 / 2
All four corners visibleCaptured ✓
Hold your ID for the selfie2 / 2
Face and document togetherCaptured ✓
SubmissionImages ready for review
Show the two required views
The sample separates the ID image from the selfie holding the ID.
Explain the submission
Use clear capture guidance and your applicable consent and privacy information in the live flow.
02
Make review results clear
Explain what the returned status and reason mean for the customer.
Illustrative example
Photo ID reviewExample 1 of 3
Reviewing image quality
!Glare detected
DecisionCapture again
Photo ID reviewExample 2 of 3
Reviewing image quality
✓Document readable
DecisionReady for review
Photo ID reviewExample 3 of 3
Checking customer details
!Name differs from ID
DecisionReview required
Read the reason as well as the status
The documented response distinguishes issues such as unusable or edited images and mismatched details.
Keep review information visible
The process field identifies automated or manual handling when supplied in the response.
03
Follow the check to completion
An upload begins the process. The verification result determines the next step.
Illustrative example
Verification recordacct_2214
123
Photos submittedDocument reviewAge result
StatusPhotos receivedRestricted access stays on hold
Verification recordacct_2214
123
Photos submittedDocument reviewAge result
StatusReview in progressRestricted access stays on hold
Verification recordacct_2214
123
Photos submittedDocument reviewAge result
StatusVerification approvedRestricted access can open
Keep the lifecycle states distinct
Waiting, pending and completed verification outcomes require different handling.
Connect the result to your records
Use your external reference with the returned verification identifiers to associate the result with the right customer or order.
Questions about Photo ID
Which photos are required?
The documented flow uses a photo of the ID and a selfie of the user holding the ID. Additional name, address or date-of-birth checks can be requested.
Can the result be a failure?
Yes. The documented verification statuses include approved, failed and expired, as well as waiting and pending. Review the reason and process fields when handling the result.
Is there a hosted flow?
The verification order can return a public URL for submitting the required images, with a return URL and notification URL in the documented flow.
Can I use this for checkout and account signup?
Use a supported ecommerce integration for orders, or connect the API to your website’s account and access flow. Apply the returned result before granting restricted access.
Inputs, coverage, and complete API reference →
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