BlueCheck is a Delaware corporation with operations and staff based in Austin, TX. The company provides a suite of API based identity and age verification services. Products include age verification, KYC solutions, photo ID validation and verification, and identity verification.
Consumers are asked to provide information that enables the online business to verify the consumer’s identity and age. BlueCheck’s process utilizes proprietary and commercially available databases to verify consumer provided data, and when required, the physical review of personal identification documents such as a driver’s license or passport.
The service is available nationwide with processes developed to meet the age requirements in the FDA guidelines, Tobacco Control Act, and other state specific legislation that regulates the online sale of tobacco, vapor, and other age restricted products.
Age verifications are generally completed automatically without any additional input from the user. If we are unable to find a data match automatically, we may ask the user for more information or even perform a manual document review to complete the verification.
Automated Verification: BlueCheck runs users submitted form data against a suite of proprietary and commercial databases. This is the quickest form of verification and will successfully verify over 85% of users.
Manual Verification: If no record is found in any database, user can upload a picture of a legally accepted photo ID and a separate picture of themselves holding the ID to confirm the consumer’s age and identity.
Manual verifications are typically performed when:
• the merchant has specifically requested a manual verification
• their identity and age could not be confirmed through an automated verification
Returning Verifications: BlueCheck users only need to be verified once. BlueCheck matches the returning user to their past verification record, meaning that each user never has to pass through the verification process a second time.
The most common reason a returning consumer has trouble verifying is that they mis-enter part of their personal information. A mis-typed DOB or Name can cause the verification to fail. Please double check that the information entered is correct to ensure a match.
If the consumer recently changed their personal information, for instance a legal name change, we will need them to complete an additional verification.
Including the last 4 four digits of the SSN enables a more accurate and secure form of identity verification. In addition to increasing the likelihood of an automated match, it greatly reduces the potential for identity fraud, which benefits both the consumer and merchant. The last four digits of SSN are not stored in the BlueCheck database.
We collect the user’s phone number and email address in order to provide them updates on the status of their verification. Additionally we use this data to recognize returning previously verified users so they do not have to complete the verification process again.
There are three reasons why a consumer is asked to upload a picture of a legally accepted photo ID and a separate picture of themselves holding the ID to confirm the consumer’s age and identity. This type of verification may be required when:
1) The information provided by the consumer cannot be confirmed through an automated verification. Providing a photo ID allows for an alternative method to complete the verification and order purchase.
2) The consumer does not want to provide the last four digits of their SSN to attempt an automated verification.
3) The merchant requires a manual verification in the specific instance.
You can contact our consumer support staff 24/7 at firstname.lastname@example.org for assistance with the verification process.
Identity and age verification is required to meet the requirements in the FDA guidelines, Tobacco Control Act, and other state specific legislation that regulates the online sale of tobacco, vapor and other age restricted products.
The Tobacco Control Act gave the FDA authority to regulate cigarettes, cigarette tobacco, roll-your-own tobacco, and smokeless tobacco. The FDA’s Deeming Regulations, effective August 8, 2016, prohibit the sale of all tobacco products (including e-liquids and vaping accessories) to individuals under the age of 18 years. The regulations state that for every transaction containing "Tobacco Products" the vendor must verify the customer is over 18 years old and must check a photo ID for anyone under the age of 27.
There are additional state specific laws such as the California STAKE Act (Stop Tobacco Access to Kids), which prohibits the sale of all tobacco related products to anyone under the age of 21.
Yes, to comply with state and federal regulations, a verification is required for every purchase transaction. However, after the first verification with BlueCheck, consumers are recognized on all sites that use BlueCheck and they only need to provide their name and date of birth to complete subsequent verifications. This means consumers do not have to go through the initial verification process on another business’ site and vice versa.
BlueCheck is currently available on Shopify, Shopify Plus, BigCommerce, WooCommerce, Magento 1.x, Magento 2.x, Volusion, 3D Cart, CrateJoy, PrestaShop, and Easy Cart.
BlueCheck does not sell any consumer data or allow any data access to third parties for any other purpose.
After an automated verification, the last four digits of the SSN are immediately deleted and any remaining personal information is stored on an internal, secure server. Photos used for manual verifications are stored for up to 3 days online to enable customer support. Afterward, the photos are downloaded and stored on an offline drive to create a secure, offline record of manual verifications for compliance audits.
All data stored by BlueCheck is encrypted and protected by state of the art cyber security systems. Highly sensitive data, such as ID photos, are moved offline 72 hours after the verification is completed and are stored offline in a secure physical location. Additionally BlueCheck does not store any Social Security Information for any reason.
1) Set up a BlueCheck Merchant Account here.
2) Log into your client account.
3) Go to the "Installation" section for step-by-step instructions to install BlueCheck on your site/eCommerce platform.
4) Complete a test transaction to ensure the software is functioning properly on your site.
* For installation support, contact us at email@example.com.
If you have forgotten your login information, you contact us at firstname.lastname@example.org.
The username for your Merchant Portal will be the email address you registered with.
Billing information can be edited and updated in the Merchant Portal. After logging in, go to the Billing section (on the left hand side of the page, under the Settings heading). Please note that you can only have one credit card on file at a time. If you want to change credit cards, you will have to delete your original card first.
BlueCheck uses a prepaid billing system to process verification transactions. Funds are added into an account via an auto-recurring credit card payment. With the completion of each verification the price of the verification is drawn from the balance of the account. When the balance reaches the "minimum threshold" of $10.00, the credit card on file is "auto-recharged" to prevent the balance from falling further.
If the account balance falls to or below $0, then service is automatically disabled. To re-enable service the account balance must be brought back to a positive amount.
As per our Terms of Service, a credit card must be placed on file before initiating service. Additionally, merchants are automatically opted into auto-recharge at $25.00. However, auto-recharge can be set to a higher amount to accommodate larger transnational volumes. Your credit card and auto-recharge amount are both manageable from the "billing" page in the merchant portal.
Statements of all charges made to your account can be found on the billing page of the merchant portal below "Payments Report".
Contact our Account Management team at email@example.com.